Terms & Conditions
This Terms & Conditions describes the policies of ‘Gallery Diamond” (“GD” or “we”), regarding the collection, use, disclosure and protection of the following types of information:
Information obtained when you (“you” or “User”) visit the [ www.gallerydiamond.com or gallerydiamond.gr ] web site (this “Site”).
Products sold by the e-shop of this Site are products of the Company. Characteristics and other accompanying information (e.g. indicatively the existence of guarantee, identity, any instructions etc.) of the products for sale are available and you may be informed about those by following the search instructions provided in our websites and by clicking on the name of the respective product. If you're interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.
There is clear indication of all products contained in the eshop's catalogues as to their availability in stock. Should you wish to order a product which is not immediately available, the eshop shall contact you through e-mail or phone, within a reasonable period of time, in order to advise you on the estimated time of receipt of the product from the provider and its subsequent delivery to you. In this case should you determine that this delivery time is not satisfactory, you have the possibility to request the recall of the order of said product.
Infrequently, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at firstname.lastname@example.org or dial 0030 2310 233151.
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Value added tax (VAT) will be applied for all orders placed on the european Web site. The VAT amount is calculated based on a rate of 23% percent on the net price of your order. Please note that this charge will appear in the shopping bag after you have entered a shipping destination.
Royal Tax (10%)
Royal tax is added only in purchases by citizens from Greece, when their order per article is above 1.000,00€ net price. All other EU countries, USA and third countries are exlcluded from this tax. Please note that this charge will appear in the shopping bag after you have entered a shipping destination. Jewellery and Items made of 925/950 silver are excluded from this tax, even if the net price / item is above 1.000,00 €.
Employees of the diplomatic corps are in some cases excluded from the above taxes.
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GALLERY DIAMOND only purchases diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.
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When you order a loose diamond >= 0,30ct or custom-built jewellery, we ship it to you with the accompanying diamond report (known also as diamond certificate). These diamond reports are detailed documents created by diamond grading experts in one of the three highly-respected diamond laboratories - making it very expensive to be replaced. Because of this, we require each diamond grading report to be included with each returned diamond. In addition to the international diamond report, each jewel/diamond of Gallery Diamond is accompanied by the Diamond Report of the Company issued by the company's gemologist & additionally guaranntees the authenticity and quality of the diamond selected.
If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.
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Gallery Diamond offers customers 15-days from the day their order is shipped to cancel or return their order. If you wish to cancel or return your purchase, simply call a diamond and jewellery consultant at 0030 2310 233151 for a return authorisation.
This option is available to you until the moment we advise you of the dispatch of your order. Following that point in time cancellation is no longer possible
Note that once your item has shipped, your order cancellation will take effect after:
- it is returned to Gallery Diamond,
- our Quality Assurance analyses your diamond and verifies that it is in its original condition
- If you do not include both the diamond grading report and appraisal of your diamond or the jewellery certificate of your jewel with your return, you will be charged a replacement fee which amounts to 100-120,00€. This amount will be credited by your refund in the same way of payment of your purchase.
- The diamond or jewellery will be returned to the company with all the accompanying documents certifying its quality (diamond report) and packaged in perfect condition, or else the return-canceling of an order may not be recognized.
For orders that have been dispatched on the system regarding articles that Gallery Diamond must put in a production line and they are not in stock of the company ready to ship them, the user has the right cancel such an order within 12 hours from the time it was placed. In this case the user will get his refund the same way he followed to pay the company.
If Gallery Diamond has proceeded with the order, after this period of time, cancellation is no longer possible.
Seasonal jewellery creations (Christmas lucky jewel or special editions) and also tailor made jewellery can not be returned & also their order can not be cancelled after your order is dispatched.
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All shipments are fully insured. That means that your order shipment is always risk-free. This insurance protects your order from the time it leaves GALLERY DIAMOND to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email.
For further security reasons, a signature may be required upon delivery of your GALLERY DIAMOND orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt.
Shipments which take place within the Territory are carried out by the Post Office courier, ie "PORTA-PORTA", while the remaining destinations by the FEDEX Prioriy International service. Gallery Diamond carries out shipments all over the world, always insured. In case of shipments to countries identified as high risk security by international logistics providers there is an additional cost to the shipment, regarding which you are contacted by Gallery Diamond via email or sms on special conditions related to your shipment. Since you confirm by email or sms that you agree to these terms, the package is released for shipment.
The minimum amount charged, regarding shipments within Greece, using “ΠΟΡΤΑ –ΠΟΡΤΑ” shipment services, amounts to 5,00 € + 23% VAT, for city-to-city shipments and packages up to 2kg. The above costs are additionally charged with extra COD charges in the case of “Cash On Delivery” payment for each shipment, as well as with insurance and asset insurance charges, which are calculated automatically in your basket.
The minimum amount charged, regarding shipments abroad, using “FEDEX” shipment services, amounts to 40,94 € + 23% VAT + insurance charges + export duties (apply to non-European countries), for packages up to 1kg. All extra charges are automatically calculated in your basket. According to article 14, paragraph 2 of N.2859/2000 all countries will be charged 23% VAT.
Concerning shipments abroad, the amount spent on shipment services varies depending on the destination. Gallery Diamond will inform the client if the charges calculated by the system in the basket differentiate.
Alternate Shipping Addresses
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.
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To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several of the same item, keeping the one you like best, and then returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a diamond, please call one of our expert diamond and jewellery consultants at 0030 2310 233151 and we would be happy to help you make your choice.
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All transaction in our website are secure and effected through thawte Security Certificate and SSL Technology. Credit card authorization is processed through 3D Secure Network, provided by VISA and MasterCard. For the facilitation and service of all those wishing to buy from our Store, we provide the following options of payment:
- By charging a VISA or MASTERCARD credit card which has been issued from any bank. The Store has taken all necessary measures for the security of transactions by use of your credit card.
- By Transfer wire into our bank account.
- Cash on delivery. Applies only to transactions greater than 300,00 € excluding taxes and shipping costs. In all other cases the previous methods of payment are applied.
For orders that in order to be carried out by Gallery Diamond it is required to import diamonds (special orders) and are also charged with the design and construction of new model/s, a 60% of total order value is required (within + -10 to 15% until completion) to be deposited in a bank account of the company in order to proceed with implementation procedures. The remaining amount required for the total payment will be deposited at the same bank account after you receive notice by email or sms from the company that your order is completed and ready for shipment.
CATEGORIES OF CUSTOMERS WITH SPECIAL TREATMENT:
As far as Lyoness member transactions (through the online Gallery Diamond store) are concerned, the following apply:
- The special privileges of the Lyoness card do not apply to purchases of diamonds >= 1,00 ct.
- In case of product return within the time limit referred to in paragraph "Cancel - Return Orders" Lyoness rates will be credited entirely by the Lyoness member and they will be withheld from the total net amount (without taxes, transport fees, etc).
You can see the benefits you have as a GALLERY DIAMOND Lyoness Member here.
Besides the above, all the terms hereof also apply to Lyoness members.
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At this e-shop, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.
This Site is operated by: GALLERY DIAMOND
Central Offices :
23, Car. Diehl Str. 54623 Thessaloniki-Greece,
tel.: (+30 2310) 233.151
fax: (+30 2310) 220.786
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Terms and Conditions updated on April 17, 2012.